Unit Operations Coordinator
4 days ago
Children's Minnesota is a leading pediatric health system in the United States, providing care exclusively to children from birth through young adulthood. With a rich history dating back to 1924, we are an independent and not-for-profit system serving the Upper Midwest through two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites.
Our MissionWe are committed to delivering exceptional patient care, advancing medical research, and promoting health and wellness in our community. Our team of over 500 professionals at the neonatal intensive care unit (NICU) at Children's Minnesota Minneapolis Campus is dedicated to providing the highest level of care for infants with life-changing diagnoses.
Job SummaryThe Unit Operations Coordinator is a critical role that provides exemplary customer service to families, staff, providers, and visitors. This individual is responsible for answering questions, problem-solving, and maintaining a safe and welcoming environment. They serve as the key liaison to other departments, providing support and resources to ensure seamless patient care.
Responsibilities- Provide exceptional customer service to families, staff, providers, and visitors
- Answer questions and problem-solve in a timely and effective manner
- Maintain a safe and welcoming environment
- Serve as the key liaison to other departments, providing support and resources
- Support patient care on the unit(s) and provide overall administrative support
- Post-secondary education or equivalent experience required
- Outstanding professional and positive customer service skills
- Exceptional problem-solving skills
- Strong computer skills, including Microsoft Word, Excel, or hospital technology systems
- Ability to coach others with hospital technology systems
- Competent with basic medical terminology
- Excellent interpersonal, written, and verbal communication skills
Children's Minnesota is an equal opportunity employer, committed to diversity and inclusion. We consider qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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