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Accounts Receivable Customer Support Representative
2 months ago
As a Customer Service Specialist I at Bank Independent, you will be instrumental in providing exceptional accounts receivable management solutions to our clients and customers.
General Overview
Reporting to the Customer Service Manager or Supervisor, the Customer Service Specialist I is tasked with a variety of responsibilities within the Customer Service Department. These responsibilities encompass addressing customer inquiries, overseeing collections, data entry, correspondence, and additional duties.
Key Responsibilities
- Deliver outstanding accounts receivable management services
- Engage with customers regarding overdue payments, billing discrepancies, and disputes
- Utilize various online tools to provide excellent service
- Communicate via phone and email to assist customers in resolving billing concerns
- Notify management of significant changes or issues in payment history
- Process payments through digital applications
- Assist in resolving returned check cases in accordance with departmental protocols
- Proactively engage with customers by providing pertinent information
- Manage dispute resolution through written communication
- Maintain precise transaction records
- Keep detailed logs of correspondence with clients and customers
- Investigate transactional discrepancies and ensure accurate fund allocation
- Recommend transaction refunds or chargebacks as per departmental procedures
- Perform additional assigned tasks as required
Work Environment
- Generally favorable work conditions
- Regular monitoring for accuracy may lead to eyestrain
Minimum Qualifications
- High school diploma or equivalent
- Experience in phone-based customer service is advantageous
Essential Skills, Knowledge, and Abilities
- Exceptional customer service skills over the phone
- Ability to manage multiple tasks efficiently in a dynamic environment
- Strong communication and teamwork skills
- Comprehensive understanding of products, services, and operational processes
- Familiarity with proprietary software
- Proficient in using basic office equipment
- Internet research skills
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook
- Strong problem-solving abilities
Employees may be assigned additional responsibilities by management. Job description subject to change based on organizational needs.
