Senior IT Systems Administrator

4 weeks ago


Fort Meade, Maryland, United States Birchmere Group Full time
Job Overview

Birchmere Group is seeking a highly skilled System Administrator to join our team. The successful candidate will possess a strong background in IT systems implementation, troubleshooting, and maintenance.

The ideal candidate will have a proven track record of providing support for the implementation, troubleshooting, and maintenance of IT systems, as well as managing daily activities of configuration and operation of IT systems.

Key Responsibilities:

  • Provide support for the implementation, troubleshooting, and maintenance of IT systems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Optimize system operations and resource utilization and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Qualifications:

  • Ten (10) years experience as a SA on programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted.


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