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High Volume Restaurant Manager

2 months ago

Pensacola, Florida, United States Jim 'N Nick's Community Bar-B-Q Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Jim 'N Nick's Community Bar-B-Q. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a high-performing team to achieve sales and customer satisfaction goals.
    • Develop and implement effective training programs to ensure team members have the skills and knowledge needed to excel in their roles.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Customer Service
    • Ensure that every customer has an exceptional dining experience, from greeting to departure.
    • Address customer complaints and concerns in a professional and timely manner.
    • Monitor and improve customer satisfaction through regular feedback and surveys.
  • Operations and Administration
    • Oversee daily restaurant operations, including inventory management, scheduling, and staff management.
    • Ensure compliance with company policies, procedures, and regulatory requirements.
    • Manage restaurant finances, including budgeting, forecasting, and cost control.
  • Marketing and Sales
    • Develop and implement marketing strategies to drive sales growth and increase customer engagement.
    • Collaborate with the marketing team to create effective promotional campaigns and events.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Physical Demands
    • Ability to stand for long periods, lift up to 50 pounds, and move quickly in a fast-paced environment.
    • Ability to work in a restaurant environment with frequent exposure to heat, noise, and cleaning chemicals.
Requirements
  • Education
    • High school diploma or equivalent required; some college preferred.
  • Experience
    • Minimum of three years of high-volume restaurant management experience.
    • Proven track record of success in leading high-performing teams and driving sales growth.
  • Skills
    • Exceptional leadership and motivational skills.
    • Strong customer service and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.