Warlick Member Services Representative

4 weeks ago


Gastonia, North Carolina, United States Gaston County Family YMCA Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at the Gaston County Family YMCA. In this role, you will be responsible for providing exceptional service to our members, answering phone calls, and assisting with various administrative tasks.

Key Responsibilities
  • Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Answer phone calls in a friendly and welcoming tone, providing accurate information and assistance to callers.
  • Assist with various administrative tasks, including data entry, membership registration, and payment processing.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
  • Perform other duties as assigned by management, including participating in training and development programs.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Working Conditions

This is a part-time position, working approximately 20 hours per week. The successful candidate will be required to work a variety of shifts, including mornings, afternoons, and weekends. The Gaston County Family YMCA is an equal opportunity employer and welcomes applications from diverse candidates.



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