Fleet Operations Specialist

3 weeks ago

Carmel, Indiana, United States Wiers Full time
About the Role

We are seeking a highly skilled Fleet Specialist to join our team at Wiers Fleet Partners. This individual will be responsible for partnering with long-term customers to reduce fleet costs and ensure customer satisfaction.

The ideal candidate will have strong operational and technical knowledge of vehicle service, as well as excellent communication and problem-solving skills. This role requires a high level of professionalism and integrity, with a commitment to learning and a team player attitude.

Key Responsibilities

  • Coordinate preventative maintenance schedules with customers and Wiers Service Centers.
  • Help customers minimize fleet costs through maintenance recommendations, repair vs replace decisions, and other opportunities.
  • Ensure that customers are receiving consistent experiences that meet their expectations.
  • Serve as an expert resource for customers on questions about inspection results and recommended repairs to ensure regulatory compliance.
  • Maintain accurate customer information in business systems.
  • Work on special projects that enhance the customer experience and eliminate waste.

Requirements

  • Experience in customer service within the commercial truck leasing, fleet service, or fleet management industries.
  • Proven ability to develop strong relationships at all organizational levels.
  • Deep knowledge of automotive or commercial fleet maintenance and repair best practices.
  • Problem solving skills to address intricate customer requirements.
  • High School diploma or equivalent required.
  • 2 years of service department administration preferred.
  • Ability for up to 30% regional and national travel.

What We Offer

  • Salary $65-80K - based on experience - plus quarterly variable compensation based on performance.
  • Vacation Plan starts at 2 weeks per year plus 7 paid holidays.
  • Medical, Dental, and Vision Insurance
  • Short Term Disability Insurance
  • Company paid Life and Long-Term Disability Insurance
  • 401(k) retirement plan with matching contribution
  • Fitness membership reimbursement

About Wiers

Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Illinois, Indiana, Kentucky, Michigan, Ohio, Texas, and Wisconsin. Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.

Cutting-Edge Technology:

Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.

Professional Growth:

Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.

Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.

Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.

Comprehensive Benefits:

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.

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