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Retail Customer Experience Specialist

3 weeks ago

Fairmont, West Virginia, United States Family Dollar Full time

Family Dollar is committed to providing exceptional customer service and creating a positive shopping experience. As a Retail Customer Experience Specialist, you will play a key role in achieving this goal.

About the Role
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other team members to achieve sales goals and improve customer service.
  • Analyze customer feedback and sales data to identify areas for improvement.
Key Responsibilities:
  • Provide timely and effective resolution to customer complaints and issues.
  • Develop and maintain a thorough understanding of store policies and procedures.
  • Stay up-to-date on new products and services to make informed recommendations to customers.
Requirements

We are seeking an individual who is passionate about customer service and has a strong ability to analyze data and make informed decisions.

Estimated Salary: $25,000 - $35,000 per year