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Manager of Customer Success Team

2 months ago

Alpharetta, United States PrideStaff Full time

The ideal candidate will be able to effectively lead and manage a team of Customer Success managers to retain customers & support the acquisition of new clients. Key to have team management experience, enjoy inside sales & the ability to work closely with the outside sales teams.



Responsibilities

  • Lead & manage a team of 5-10 customer success (inside sales) managers
  • Retain & Reup current clients
  • Help the outside sales team acquire new clients
  • Set goals & scorecards for the team & manage delivery of KPIs
  • Ability to design an incentive system to achieve team goals
  • Support Sales/Marketing teams in building engaging customer presentations


Qualifications


  • Previous team management experience (3 years)
  • Experience in building high performance teams
  • Passion for Sales delivery
  • Strong communication skills
  • Strong ability to multitask
  • Friendly and upbeat demeanor