Digital Customer Success Specialist
1 week ago
We are seeking a highly skilled Customer Engagement Executive to join our team at SAP SE. As a key member of our organization, you will play a critical role in creating a world-class digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP.
Key Responsibilities- Develop and implement customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Digital customer segment.
- Design and execute engagement models for all customer classifications to scale our customer engagement efforts.
- Utilize a low-touch/virtual engagement approach to provide an exceptional customer experience across multiple customers.
- 5+ years of industry experience in marketing, digital marketing, or communications.
- Commercial experience including experience developing and executing account management plans.
- Experience managing high-volume customer engagements is optimal.
- Proven ability to work with virtual/social tools to engage with customers.
- A self-starter with energy and drive and the ability to work multiple priorities.
SAP SE is a leading company in enterprise software, and we are committed to helping our customers work together more efficiently and use business insight more effectively. Our innovations have helped more than four hundred thousand customers worldwide achieve their goals.
Why Join SAP?SAP SE is a purpose-driven and future-focused company with a highly collaborative team ethic and commitment to personal development. We believe in unleashing all talent and creating a better and more equitable world. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
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