Computer Systems Technician

4 weeks ago


Huntsville, Alabama, United States Madison County, AL Full time
Job Summary

We are seeking a highly skilled Computer Systems Technician to join our team at Madison County, AL. As a key member of our IT department, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities
  • Provide resolution for user-initiated support requests from the IT Help Desk phone calls or Help Desk System (ManageEngine) to determine hardware, software, printer, connections, phone, and messaging systems issues.
  • Provide desktop support for those items that cannot be resolved remotely while ensuring phone coverage.
  • Maintain complete, timely, and accurate records of support in ticketing systems, including knowledge base updates to assist others in resolving similar tickets.
  • Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies.
  • Set up computer, equipment, phone, email, voicemail, and security for new users, as well as make any changes or deletions for employee moves or terminations.
  • Participate in training new employees at new hire orientations.
  • Manage user accounts and permissions.
  • Maintain IT inventory lists and licensing agreement information to ensure compliance.
Requirements
  • High School Diploma or Equivalent with a College degree in Information Technology, Computer Science, or equivalent is preferred.
  • Three to five years' experience in the field of Information Technology or equivalency of work or training in a computer-related environment.
  • 5+ years of general Desktop Technician/Help Desk experience in an enterprise environment.
  • 5+ years' experience with Windows desktop operating systems.
  • 5+ years' experience with Microsoft Office.
Benefits
  • Healthcare Insurance: Blue Cross of Alabama is administered through the Local Government Health Insurance Plan (LGHIP).
  • Coverage: Single Coverage Bi-weekly Premium: $61.00, County's Contribution: $243.00, Family Coverage Bi-weekly Premium: $148.50, County's Contribution: $593.00.
  • Dental Coverage: Dental coverage is included with LGHIP through Blue Cross and Blue Shield of Alabama.
  • Life Insurance: Madison County provides $25,000 in life, $25,000 in accidental death and dismemberment, and $25,000 line of duty insurance to eligible employees in certified positions.
  • Employee Retirement Plans: Employees are required to participate in the Employees Retirement System, which is a Defined Benefit Plan administered through the Retirement Systems of Alabama (RSA).
  • Employee Clinic: Madison County employees and dependents over age 12 may use the Employee Health Clinic for the low co-pay of $15.00 per visit.


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