Computer Systems Technician
4 weeks ago
We are seeking a highly skilled Computer Systems Technician to join our team at Madison County, AL. As a key member of our IT department, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.
Key Responsibilities- Provide resolution for user-initiated support requests from the IT Help Desk phone calls or Help Desk System (ManageEngine) to determine hardware, software, printer, connections, phone, and messaging systems issues.
- Provide desktop support for those items that cannot be resolved remotely while ensuring phone coverage.
- Maintain complete, timely, and accurate records of support in ticketing systems, including knowledge base updates to assist others in resolving similar tickets.
- Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies.
- Set up computer, equipment, phone, email, voicemail, and security for new users, as well as make any changes or deletions for employee moves or terminations.
- Participate in training new employees at new hire orientations.
- Manage user accounts and permissions.
- Maintain IT inventory lists and licensing agreement information to ensure compliance.
- High School Diploma or Equivalent with a College degree in Information Technology, Computer Science, or equivalent is preferred.
- Three to five years' experience in the field of Information Technology or equivalency of work or training in a computer-related environment.
- 5+ years of general Desktop Technician/Help Desk experience in an enterprise environment.
- 5+ years' experience with Windows desktop operating systems.
- 5+ years' experience with Microsoft Office.
- Healthcare Insurance: Blue Cross of Alabama is administered through the Local Government Health Insurance Plan (LGHIP).
- Coverage: Single Coverage Bi-weekly Premium: $61.00, County's Contribution: $243.00, Family Coverage Bi-weekly Premium: $148.50, County's Contribution: $593.00.
- Dental Coverage: Dental coverage is included with LGHIP through Blue Cross and Blue Shield of Alabama.
- Life Insurance: Madison County provides $25,000 in life, $25,000 in accidental death and dismemberment, and $25,000 line of duty insurance to eligible employees in certified positions.
- Employee Retirement Plans: Employees are required to participate in the Employees Retirement System, which is a Defined Benefit Plan administered through the Retirement Systems of Alabama (RSA).
- Employee Clinic: Madison County employees and dependents over age 12 may use the Employee Health Clinic for the low co-pay of $15.00 per visit.
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