National Field Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.
As a National Field Support Agent, you will utilize your technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues for customers. You will also work closely with our Field Technicians to complete provisioning, device configuration, and signal measurements to solve problems.
Key Responsibilities- Provide technical support to Field Technicians to resolve service problems at customer locations
- Utilize technical tools and programs to troubleshoot and resolve internet, video, and telephone issues
- Work closely with Field Technicians to complete provisioning, device configuration, and signal measurements
- Interface directly with customers to resolve their issues
- Working in a fast-paced environment with a dynamic team
- Opportunities for growth and career advancement
- Competitive pay and benefits package
- Supportive team environment
- High School Diploma or equivalent
- MS Office and computer literate
- Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Ability to work a variety of schedules, including mornings, nights, weekends, overnights, and holidays
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.
At Spectrum, we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success. We are an equal opportunity employer and welcome applications from diverse candidates.
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