Restaurant Operations Manager
21 hours ago
Job Summary:
As a Restaurant Operations Manager at Shack Slice & Brews, you will be responsible for directing the operations of our restaurant by planning, organizing, training, and leading restaurant staff to achieve necessary goals and objectives. You will maintain and control costs, sales, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You will assist the General Manager in meeting overall goals required by the organization.
Responsibilities:
- Promote, work, and act in a manner consistent with the mission of Shack Slice & Brews.
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.
- Ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking, and serving standards.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures.
- Control inventories of food, equipment, smallware, and liquor, and report shortages.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Forecast staff, equipment, and supply requirements, based on a master menu.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Be knowledgeable of restaurant policies regarding personnel.
- Perform personnel actions, such as hiring and terminating staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Continually strive to develop staff in all areas of managerial and professional development.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Qualifications:
- Verbal and written business communication
- Accepting responsibility for mistakes and correcting them
- Problem-solving using analytical, creative and critical-thinking skills
- Time-management and organizational skills
- Flexibility to adapt to changes in business operations
- Negotiating and resolving conflicts with employees and customers
- Leadership skills to motivate, teach and encourage coworkers
- 2 years experience as a restaurant general manager
- Associates or bachelors degree in business management or equivalent (based on experience)
- Management TABC and Food Handlers Certifications
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