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Veterinary Team Leader

2 months ago

Elk Grove, California, United States VCA Animal Hospitals Full time
Job Summary:

The Veterinary Team Leader provides direct leadership support to all Veterinary Technician team members.

This role involves working closely with the Hospital Manager and Medical Director to help with planning, directing, delegating, coordinating and performing a variety of duties concerned with, but not limited to, all technician and veterinary assistant team members including training, assuring quality patient care, implementation of best practices, performance reviews, and providing feedback on candidates.

The Veterinary Team Leader is also an example to the entire hospital team and will routinely interact with the Professional team, the Client Service Representative team, and our valued clients.

This hands-on role will involve working in various areas of the hospital, including administrative duties, technical duties, oversight of safety protocols, and ensuring a professional and respectful team environment is adhered to at all times.

Key Responsibilities:
  • Provide strong customer service skills and ability to handle client complaints
  • Knowledge of Human Resource policies and protocols
  • Knowledge of financial budget parameters
  • Knowledge of sales and marketing techniques
  • Good communication skills, both written and oral
  • Goal-oriented
  • Ability to plan, organize and effectively present ideas and concepts
  • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively
  • Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities
  • Ability to train and support staff in development goals
  • Must have strong medical skills
  • Provide compassionate nursing care for all patients
  • Completing treatments for outpatient or hospitalized patients
  • Venipuncture and IV catheter placement
  • Assisting veterinarians with surgical procedures and monitoring anesthesia
  • Triaging and stabilizing incoming emergency patients
Requirements:
  • High School Diploma
  • Registered Technician status or equivalent practice experience of at least 5 years
Authority:

Assist in interviewing, hiring, training, reviewing, scheduling, discipline, and in discharge of technical staff.

Physical Requirements:
  • Dependable attendance is required
  • Any allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds
  • Visual acuity sufficient to maintain accurate records, recognize people and understand written directions
  • Ability to speak and hear sufficiently to understand, give information in person and over the telephone
  • Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.