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Customer Service Representative

2 months ago

Belleville, Michigan, United States American Red Cross Full time

Make a Difference in Your Community

We are seeking a skilled Customer Service Representative to join our team at the American Red Cross. As a key member of our team, you will be responsible for:

Key Responsibilities:

  • Answering incoming calls for rescheduling and screening WIC applicants
  • Contacting participants to reschedule missed appointments, including via 2-way texting
  • Maintaining accurate, updated participant telephone numbers, addresses, and food packages
  • Ensuring Autodialer is set properly to run

About the Role:

This is an exciting opportunity to work for a leading humanitarian organization, making a real difference in the lives of our community members. If you are a motivated and customer-focused individual, we encourage you to apply.