Customer Service Specialist
3 weeks ago
As a Service Coordinator at Crane Engineering Sales, you will play a vital role in supporting our sales team and delivering exceptional customer service.
Key Responsibilities:
• Develop and maintain product knowledge to service internal and external customers within your assigned market
• Coordinate all assigned internal and external service projects regarding scope, schedule, and budget
• Prepare project files with equipment manuals and parts lists
• Review inspection reports and findings
• Prepare and deliver service quotes to customers for field service and in-house repair opportunities
• Assist the customer service team with order entry tasks
• Obtain credit information to set up new customers
• Request quotations from vendors
• Estimate labor for service jobs
• Assist in margin growth through obtaining discounts and inventory decision-making
• Supports sales staff with obtaining business
Requirements:
• High school diploma or equivalent; Associate's degree in a related field preferred
• Minimum 1 to 3 years related experience and/or training; or equivalent combination of education and experience
• Ability to be mechanically adept
• Ability to interact professionally over the phone with a focus on customer service and increasing sales
• Ability to multi-task in a fast-paced environment
• Works well under pressure
• Strong customer service and time management skills
• Strong written and verbal communication skills
We Are Winning When:
• Team members demonstrate our Core Values
• Integrity & Respect: Work with the highest ethical standards, interact openly and directly, honor our commitments, and value diversity of styles, roles, and perspectives
• Teamwork: Actively collaborate with others to solve problems and create opportunities
• Customer Focus: Make customers the starting point for everything we do
• Excellence & Innovation: Continuously elevate our expertise and knowledge to strengthen our competitive advantage
• Passion & Energy: Bring passion and energy to our work
• Fun: Enjoy what we do and have fun with each other
Benefits:
• Competitive compensation and benefits structure within a values-driven culture
• Generous paid time off program
• Comprehensive health insurance coverage
• 401k with generous company match
• Continuous learning through our talent learning management system Crane University
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