Customer Service Ambassador
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.
Responsibilities
- Provide a superior level of customer service to members, prospective members, and guests.
- Answer phones in a friendly manner and assist callers with various questions.
- Check in members, provide tours of the club, and sign up new members.
- Log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Continual standing and walking during shifts.
- Continual talking to members and potential members in person and on the phone.
- Must be able to lift 45 pounds.
About Planet Fitness
Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We are an Equal Opportunity Employer.
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