Customer Service Representative

2 hours ago


Jackson, Michigan, United States Marc Oliver - Farm Bureau Insurance Full time
Job Title: Customer Relations Representative

Job Summary: We are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at Marc Oliver - Farm Bureau Insurance. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Responsibilities:
  • Establish and maintain strong customer relationships through effective communication and follow-up.
  • Respond promptly to customer inquiries via phone and email, providing information about insurance policies, coverage details, and claims processes.
  • Assist clients with policy changes, updates, and renewals, ensuring a seamless experience.
  • Investigate and resolve customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented with a strong ability to build relationships.
  • Detail oriented with a focus on accuracy.
  • Proactive in problem-solving with a customer-centric approach.
  • Able to learn computer functions and adapt to new technology.
  • Ability to work in a team environment and contribute to a positive team culture.
  • Must be able to obtain relevant insurance licenses.


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