Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Jim Winter Automotive Group's Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless experience for our guests.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
- Communication: Effectively communicate with customers, insurance companies, and internal teams to ensure timely and accurate information exchange.
- Repair Order Management: Accurately open, close, and balance repair orders using Reynolds & Reynolds and CCC Software.
- Payment Collection: Collect payments from insurance companies and customers in a timely and efficient manner.
- Administrative Support: Assist with daily payroll posting, scheduling, and confirming estimate appointments.
- Receptionist/Bookkeeping Experience: Preferred, but not required.
- Authorized to Work in the United States and Michigan: Required.
- Microsoft Office Experience: A plus.
- Polite and Professional Appearance: Essential.
At Jim Winter Automotive Group, we are committed to providing a stress-free automotive sales and service experience. Our mission is to serve the needs of our guests, develop good working relationships with team members, and find ways to say 'yes.' We value boundaryless, accountable, service-oriented, integrity-driven, candid, and stable behaviors. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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