Customer Service Representative

2 months ago


Ashland, Nebraska, United States NTT DATA Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Associate to join our team at NTT DATA Services. As a key member of our customer service team, you will be responsible for providing exceptional phone support to policyholders, beneficiaries, agents, and internal customers.

Key Responsibilities
  • Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensure customer satisfaction and strive to meet service standards.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
  • Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
  • Meet or exceed performance metrics and standards.
Requirements
  • Previous insurance industry experience that required knowledge of life insurance and annuity policies.
  • Designated quiet area to complete calls while working from home.
  • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
What We Offer
  • Competitive hourly rate of $15.50.
  • Opportunity to work with a leading IT and business services company.
  • Chance to develop your skills and advance your career in the insurance industry.
  • Collaborative and dynamic work environment.


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