Senior Customer Service Representative

3 weeks ago


Ashland, Ohio, United States Porvair Filtration Group Inc Full time
Job Description

Porvair Filtration Group Inc is a global leader in the development and supply of materials and products for applications in filtration and separation.

We are seeking a highly skilled Senior Customer Service Representative to join our team. This role will ensure exceptional customer satisfaction and support the US Customer Service Manager in team leadership.

The ideal candidate will have a deep understanding of PFG's products and processes, as well as the ability to provide guidance and support to customer service representatives across multiple locations.

Key Responsibilities:

  • Customer Service Leadership: Assist the US Customer Service Manager in coordinating customer service activities across multiple locations.
  • Advanced Customer Interaction: Handle mid-level customer inquiries and escalated issues, utilizing extensive product knowledge and problem-solving skills.
  • Process Improvement and Documentation: Create, edit, and maintain work instructions for customer service processes.
  • Subject Matter Expert: Develop and maintain comprehensive knowledge of all PFG products.
  • Training and Development: Deliver training programs for customer service representatives.
  • Cross-functional Leadership: Act as a liaison between the customer service department and other key departments.
  • Reporting and Analytics: Generate and analyze reports on customer service performance.

Qualifications:

  • High school diploma or equivalent required; higher education or relevant certifications are a plus.
  • 7+ years of customer service experience, including 3+ years in a senior/leadership role.
  • Proven success in customer service with demonstrated career progression.
  • Experience creating and maintaining work instructions and process documentation.
  • Strong leadership, mentoring, and team development abilities.
  • Excellent communication and interpersonal skills.
  • Advanced problem-solving and decision-making skills.
  • Proficiency in ERP systems and Microsoft Office suite.

We offer a comprehensive benefits package with a 401k match, as well as a safe and clean working environment.



  • Ashland, Ohio, United States Advance Financial Full time

    Customer Service RepresentativeAt Advance Financial, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing world-class customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our company,...


  • Ashland, Ohio, United States Spherion Full time

    Customer Service RepresentativeSpherion is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients. Your primary duties will include:Assisting customers with inquiries and complaints in a timely and professional manner.Providing...


  • Ashland, Ohio, United States Circle K Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities: Greet customers and provide...


  • Ashland, Ohio, United States Taco Bell Corporate Full time

    Job Summary:We are seeking a highly motivated and friendly Customer Service Representative to join our team at Taco Bell Corporate. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key Responsibilities:Provide...


  • Ashland, Ohio, United States New Hampshire Mutual Bancorp Full time

    Award-Winning Team Member OpportunityMVSB is seeking a motivated and experienced banking professional to join our team as a Customer Service Bank Representative at our Ashland, NH branch.About MVSBWe are a leading banking institution in the region, known for our excellent customer service and commitment to the community. Our team is dedicated to providing a...


  • Ashland, Ohio, United States BellStores Inc Full time

    Customer Service Representative Job DescriptionAt BellStores Inc, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, handling transactions, and maintaining a clean and organized store environment.Key...


  • Ashland, Ohio, United States Sonabank Full time

    Job Summary:This role is responsible for delivering exceptional customer service by phone, chat, and written communication to all bank customers. The ideal candidate will possess excellent interpersonal skills, a strong understanding of the banking environment, and the ability to work independently with minimal supervision.Key Responsibilities:• Provide...


  • Ashland, Ohio, United States BellStores Inc Full time

    Job DetailsLevel: EntryJob Location: OH Ashland Ashland, OHPosition Type: Customer Service Representative ConvenieSalary Range: $13.25 HourlyJob Shift: AnyJob DescriptionAs a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer service.Major Job ActivitiesProvide exceptional,...


  • Ashland, Ohio, United States Buehler Food Markets Full time

    Buehler's Fresh Foods is an employee-owned chain of grocery stores in northeast Ohio, dedicated to quality and customer care. We're seeking a Full-time, Part-time, or Seasonal team member to join our frontend team. As an employee, you'll enjoy weekly pay, benefits, and opportunities for growth and development.Key Responsibilities:Work in the Click Load & Go...


  • Ashland, Ohio, United States BellStores Inc Full time

    Job SummaryAs a Customer Service Representative for BellStores Inc, you will be the direct link between the company and our customers. You will be responsible for providing exceptional customer service in a fast-paced convenience store environment.Key ResponsibilitiesProvide fast, efficient, and friendly service to customers.Handle money and complete...


  • Ashland, Ohio, United States Kilgore's Medical Pharmacy Full time

    We are seeking a highly skilled and dedicated Pharmacy Service Representative to join our team at Kilgore's Medical Pharmacy. As a Pharmacy Service Representative, you will be responsible for providing exceptional customer service to our patients, assisting the pharmacist in the refilling and packaging of prescription medications, and processing computer...


  • Ashland, Ohio, United States DIXONS AUTOMOTIVE REPAIR Full time

    About UsDixons Automotive Repair is a leading provider of top-notch service and expertise to our customers. We pride ourselves on delivering exceptional service and support, with a commitment to quality and a passion for all things automotive.Job DescriptionWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this...


  • Ashland, Ohio, United States BellStores Inc Full time

    Customer Service Representative OpportunityBellStores Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is perfect for those who enjoy working in a fast-paced environment and providing exceptional service to customers.Key Responsibilities:Provide fast, efficient, and friendly...


  • Ashland, Ohio, United States Compass Group, North America Full time

    Job Summary: As a Guest Services Representative with Compass Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out, resolving guest challenges, and promoting hotel services and amenities. Key Responsibilities: Complete the registration/check-in process by...

  • Senior Care Associate

    3 weeks ago


    Ashland, Ohio, United States LCB Senior Living, LLC Full time

    Job SummaryLCB Senior Living, LLC is seeking a compassionate and dedicated Senior Care Associate to join our team. As a Senior Care Associate, you will play a vital role in providing exceptional care and support to our residents, promoting their independence and well-being.Key ResponsibilitiesAssist residents with daily living activities, such as bathing,...

  • Field Technician

    3 weeks ago


    Ashland, Ohio, United States The Junkluggers Full time

    Job Summary:We are seeking a reliable and energetic Field Technician to join our team at The Junkluggers. As a Field Technician, you will be responsible for providing exceptional customer service while removing unwanted items in a safe and environmentally sustainable manner.Key Responsibilities:- Provide excellent customer service to residential and...


  • Ashland, Ohio, United States Kimco Facility Services, LLC Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Janitorial Services Representative to join our team at Kimco Facility Services, LLC. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our commercial properties. Key Responsibilities: Clean and stock restrooms,...


  • Ashland, Ohio, United States BellStores Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BellStores Inc. As a key member of our team, you will be responsible for providing exceptional customer service, handling transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Sales Lead

    4 weeks ago


    Ashland, Ohio, United States TruGreen Full time

    Job OverviewTruGreen is seeking a highly motivated and results-driven Field Sales Lead to join our team. As a Field Sales Lead, you will be responsible for selling residential lawn care services to new and existing customers in-person through door-to-door selling efforts. You will also train and mentor other residential sales representatives to meet or...


  • Ashland, Ohio, United States Charles River Laboratories Full time

    Job SummaryAs a Senior Bioanalytical Chemistry Director at Charles River Laboratories, you will lead the science and business involved in the conduct, direction, and execution of Bioanalytical Chemistry studies. You will provide scientific direction, oversight, and guidance to staff, maintaining and implementing efficient processes and procedures to provide...