IT Support Specialist
15 hours ago
At Courser, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have strong troubleshooting, desktop support, and customer service skills. This role will support a local client on location with various configurations of the Microsoft platform, with a strong focus on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure. The successful candidate will be able to work in a fast-paced, constantly changing environment with minimal oversight. They will be able to create a phenomenal customer experience by engaging with customers and building relationships with the supported users.
Your Day-to-Day
- Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various levels of the team.
- Work in a team environment with other engineers, technicians, and non-technical staff of varying experience.
- Provide troubleshooting, desktop support, networking, public cloud, and customer service skills.
- Support a local client on location with various configurations of the Microsoft platform, with a strong focus on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure.
- Engage with customers and build relationships with the supported users.
- Determine the level of urgency and priority of incoming customer tickets.
- Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required.
- Make outbound calls and emails to schedule service appointments.
- Actively assist with updating and improving all processes related to Help Desk and Dispatch.
- Answer inbound calls.
- Other duties as assigned.
- 1-3 years' experience in IT with a focus on supporting Microsoft products.
- Display a positive attitude and initiative as well as the ability to solve problems without supervision.
- Possess excellent phone etiquette, written and verbal communication skills including experience with technical documentation.
- Ability to prioritize and multi-task while accurately tracking time using PTG's ERP system.
- Experience troubleshooting: Active Directory user, group, and Group Policy management, Office 365 and Microsoft 365 cloud and desktop applications including Microsoft Teams, Windows Desktop PCs, software, and hardware.
- CompTIA or Microsoft certifications preferred.
At Courser, we prioritize our employees' personal and professional development, offering best-in-class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance.
- 401k match.
- Unlimited approved PTO after one year (2 weeks your first year).
- 10 holidays including your birthday and a floating holiday.
- Gym reimbursement.
- Amazon Prime reimbursement.
- 40 hours for volunteer time.
- Paid maternity and paternity leave.
- Paid certifications.
- Learning and development programs.
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