IT Support Specialist

4 weeks ago

Tampa, Florida, United States Courser Full time
Job Description

At Courser, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have strong troubleshooting, desktop support, and customer service skills. This role will support a local client on location with various configurations of the Microsoft platform, with a strong focus on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure. The successful candidate will be able to work in a fast-paced, constantly changing environment with minimal oversight. They will be able to create a phenomenal customer experience by engaging with customers and building relationships with the supported users.

Your Day-to-Day
  • Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various levels of the team.
  • Work in a team environment with other engineers, technicians, and non-technical staff of varying experience.
  • Provide troubleshooting, desktop support, networking, public cloud, and customer service skills.
  • Support a local client on location with various configurations of the Microsoft platform, with a strong focus on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure.
  • Engage with customers and build relationships with the supported users.
  • Determine the level of urgency and priority of incoming customer tickets.
  • Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required.
  • Make outbound calls and emails to schedule service appointments.
  • Actively assist with updating and improving all processes related to Help Desk and Dispatch.
  • Answer inbound calls.
  • Other duties as assigned.
Your Experience
  • 1-3 years' experience in IT with a focus on supporting Microsoft products.
  • Display a positive attitude and initiative as well as the ability to solve problems without supervision.
  • Possess excellent phone etiquette, written and verbal communication skills including experience with technical documentation.
  • Ability to prioritize and multi-task while accurately tracking time using PTG's ERP system.
  • Experience troubleshooting: Active Directory user, group, and Group Policy management, Office 365 and Microsoft 365 cloud and desktop applications including Microsoft Teams, Windows Desktop PCs, software, and hardware.
  • CompTIA or Microsoft certifications preferred.
What We Do for You
At Courser, we prioritize our employees' personal and professional development, offering best-in-class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance.
  • 401k match.
  • Unlimited approved PTO after one year (2 weeks your first year).
  • 10 holidays including your birthday and a floating holiday.
  • Gym reimbursement.
  • Amazon Prime reimbursement.
  • 40 hours for volunteer time.
  • Paid maternity and paternity leave.
  • Paid certifications.
  • Learning and development programs.

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