Software System Support Specialist

7 hours ago


Tampa, Florida, United States Agile IT Synergy, LLC Full time
Job Overview

Agile IT Synergy, LLC is a leading provider of innovative IT solutions, delivering mission-critical technical support to government agencies. We're seeking a highly skilled Software System Support Specialist to join our team.

The ideal candidate will have a strong background in software-agnostic field support, with experience in providing technical administration, embedded data services, and analytical support for advanced analytic intelligence systems. The successful candidate will be able to work effectively in a fast-paced environment, providing expert-level support for workflow development, data source integration, and software utilization.

Key Responsibilities:

  • Provide software-agnostic field support for forward-deployed users of operational systems
  • Develop and implement technical solutions to resolve complex technical issues
  • Collaborate with cross-functional teams to ensure seamless integration of technical support services
  • Stay up-to-date with the latest technologies and advancements in the field

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Minimum of 2 years of experience in software-agnostic field support
  • Active Secret Clearance with TS Eligibility

Benefits:

  • National health, vision, and dental plans
  • Paid Time Off and 11 paid holidays
  • Life Insurance
  • Short and long term disability plans
  • 401(K) retirement plan
  • Incentive and recognition programs
  • Relocation opportunities
  • Tuition and certification reimbursement


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