Onsite Support Technician

1 week ago


Tampa, Florida, United States TeamLogic IT Full time
Job Title: Onsite Support Technician

TeamLogic IT is seeking a highly skilled and motivated Onsite Support Technician to join our team. As an Onsite Support Technician, you will be responsible for providing technical support and maintenance for in-house computer systems, desktops, and peripherals.

Key Responsibilities:
  • Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Follow all IT standard processes and procedures along with monitoring license compliance.
  • Perform onsite troubleshooting through diagnostic techniques and pertinent questions.
  • Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
  • Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
  • Provides general knowledge of all Customer standard products as defined per engagement.
  • Performs other duties as assigned.
Requirements:
  • 2 Year Associates degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with hardware and desktop operating systems including Windows 10, Windows 11 and Mac OS.
  • Experience with Microsoft Office 365.
  • Kaseya RMM and Autotask PSA Experience a plus.
  • Valid Driver License and ability to drive to customer locations when required.
Compensation:

$18.00 per hour

TeamLogic IT is committed to providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving. We are a people-first culture that supports small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more.


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