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Lead Fashion Consultant

2 months ago

King of Prussia, Pennsylvania, United States Free People Full time

Location: This position is located in King Of Prussia, Pennsylvania.

Role Overview:

The Lead Fashion Consultant plays a pivotal role in enhancing sales by assisting the leadership team in improving the customer journey and forging enduring connections with clients. This position is responsible for styling, educating on outfitting, and crafting a distinctive shopping experience while ensuring all operational goals are met.

Key Responsibilities:

Brand Representation

  • Serves as a brand ambassador that embodies the company values; collaborates with the store leadership to create an engaging atmosphere that resonates with the customer base.
  • Develops lasting connections through tailored service, product suggestions, and authentic customer interactions; nurtures client relationships to establish a loyal clientele.
  • Leverages technology to stay informed about in-store events and online promotions, ensuring a seamless shopping experience across all channels.

Leadership & Team Development

  • Demonstrates exemplary relationship-building, styling, and networking skills with customers.
  • Works alongside the store team to implement service strategies that foster a collaborative selling environment while achieving personal sales targets.
  • Conducts meetings and fitting sessions to share insights on product knowledge, current trends, and styling initiatives; contributes to mentoring the styling team to enhance their confidence in customer outfitting.

Visual Merchandising & Operational Excellence

  • Assists store leaders in maintaining an aesthetically pleasing environment that aligns with brand standards; supports weekly objectives related to customer service and styling.
  • Evaluates the personal styling program to identify business growth opportunities; takes calculated risks with measurable outcomes to boost sales and enhance customer experience.
  • Complies with safety standards, ensures inventory accuracy, minimizes product loss, and adheres to company policies to support store profitability.

Communication & Relationship Building

  • Promotes an inclusive and people-first culture; cultivates productive partnerships with store leadership and the styling team to foster a customer-centric environment.
  • Maintains ongoing relationships with clients through outreach, appointment setting, service follow-ups, and engagement in store events.
  • Shares insights on shopping trends and customer feedback with the Store Manager and corporate partners; participates in company forums to discuss store-specific scenarios and ideas.

Qualifications:

  • Passion for the Free People brand.
  • Experience in customer service and client relationship management.
  • Proven ability to work collaboratively within a team.
  • Flexibility to work varied hours, including evenings and weekends.

Benefits:

URBN offers a comprehensive range of perks and benefits to employees, which may vary based on location and employment status. Benefits include medical, dental, vision, paid time off, generous employee discounts, retirement savings, and more.

Equal Employment Opportunity:

Urban Outfitters, Inc. is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, sex, religion, age, disability, national origin, or any other protected characteristic as established by law. We believe in fostering a safe and respectful work environment.