Guest Experience Lead

3 days ago


Old Lyme, Connecticut, United States McDonald's Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience in our restaurant.

Key Responsibilities
  • Interact with guests at every stage of the customer journey, ensuring that they have everything they need to have a positive experience.
  • Expertly handle guest concerns and know when to escalate issues to management.
  • Assist guests with self-order kiosks and troubleshoot common issues.
  • Partner with other restaurant employees to maintain a clean and well-maintained restaurant environment.
  • Pay special attention to assist families with children and guests with special needs.
  • Share restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app.
  • Identify areas for improvement and share opportunities with management.
Requirements

We are looking for a team player who is passionate about delivering exceptional customer service. If you are a motivated and enthusiastic individual who is looking for a part-time job that supports your full-time ambitions, we encourage you to apply.

As a Guest Experience Lead, you will have the opportunity to create feel-good moments for our guests every day. You will be responsible for greeting guests, communicating with them while ordering, offering help with using the ordering kiosks, and ensuring that guests receive a kid treat.

We offer a competitive pay rate, great benefits, and opportunities for growth and development. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer
  • Competitive pay rate
  • Great benefits, including education through Archways to Opportunity
  • Free uniforms and meal discounts

We are an equal opportunities employer and welcome applications from all qualified candidates. If you need assistance completing any forms or to otherwise participate in the application process, please contact us.


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