Customer Experience Associate

3 weeks ago


Redmond, Washington, United States Tech Mahindra Full time
Work with Us
At Tech Mahindra, we believe that empowering our customers is key to driving growth and success. As a Support Engineer, you'll play a crucial role in delivering exceptional customer experiences. With our comprehensive training programs and opportunities for growth, you'll develop into a skilled professional capable of tackling complex challenges.

Key Responsibilities:
  • Resolve cases via email, from assisting new users to troubleshooting software and hardware configurations
  • Escalate complex issues to engineering teams for rapid resolution
  • Improve internal knowledge bases and process documentation to aid your teammates

What We Offer:
We provide a competitive salary range of $80,000 - $90,000 per annum, as well as benefits like medical, vision, dental, life, disability insurance, and paid time off (including holidays, parental leave, and sick leave, as required by law).

Requirements:
To succeed in this role, you'll need excellent communication skills, empathy, and a strong sense of understanding during interactions with users. You should have multiple years of experience supporting both iOS and Android mobile applications, as well as web apps and remote work environments.

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