Bilingual Customer Experience Representative

3 weeks ago


Redmond, Washington, United States Space Exploration Technologies Corp. Full time

We're seeking an early member of our Starlink Customer Support team to help customers experience exceptional service through technical support. As a Technical Support Associate, Bilingual, you'll analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience.

This role involves working with customers to troubleshoot and resolve technical issues, collaborating with internal teams to create and improve workflows, and maintaining internal knowledge base collateral.

  • Triage and resolve customer issues across multiple channels.
  • Provide technical support to customers using hardware, software, and network expertise.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods.
  • Collaborate with internal teams to create and improve troubleshooting workflows and monitoring tools.
  • Create and maintain internal Knowledge Base & Help Center collateral.
  • Test different releases of software and hardware configurations to detect and solve current and future customer issues.
  • Debug and root cause hardware and software issues.

Responsibilities:

  • Work scheduled shifts, including holidays.
  • Meet minimum requirements: high school diploma or equivalency certificate and 1+ years of experience in a front-lines technical support role.
  • Fluency in English and one of the following languages: Dutch, German, Italian, Japanese, Malay, Norwegian, Portuguese, Spanish, Swedish, or Ukrainian.

Compensation:

  • Shift Charlie: Friday - Monday 12:00am - 10:30am PST (overnight 4-10s, eligible for 15% shift differential).
  • Pay Range: $31.00/hour - $36.50/hour, determined on a case-by-case basis.


  • Redmond, Washington, United States Target Full time

    Job OverviewThe Customer Experience Representative will be responsible for delivering exceptional guest service and ensuring a seamless shopping experience.About the RoleThis role is ideal for individuals who enjoy interacting with people and are passionate about making things easy for others.Main Responsibilities:Greet Guests: Provide a warm and welcoming...


  • Redmond, Washington, United States T-Mobile Full time

    About T-Mobile CareersT-Mobile is committed to creating an inclusive and diverse work environment that fosters innovation, creativity, and collaboration. Our company values integrity, accountability, and teamwork, and we're seeking talented individuals who share these values. As a Mobile Associate, you'll be part of a dynamic team that's passionate about...


  • Redmond, Washington, United States AlienVault Full time

    Job SummaryWe are seeking a highly motivated Retail Sales Consultant to join our team in Redmond, WA. This is an excellent opportunity to launch or advance your sales career while working with a dynamic team dedicated to delivering exceptional customer experiences.Salary and BenefitsThe hourly rate for this position is $16.41 - $20.04, with uncapped...


  • Redmond, Washington, United States Pearce Heating & AC, Inc. Full time

    Pearce Heating & A/C, Inc. is seeking a highly motivated Customer Care Representative to join their team. This role is responsible for providing exceptional customer service, addressing customer concerns, and ensuring seamless communication with field personnel.About the Job:The Customer Care Representative will be the primary point of contact for customers,...


  • Redmond, Washington, United States K-1 Speed Inc Full time

    Job Title: Customer Service RepresentativeJob SummaryWe are seeking a Customer Service Representative to join our team at K-1 Speed Inc. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and providing a memorable experience for our customers.Key Responsibilities:Answer customer calls, respond to...


  • Redmond, Washington, United States Gap Inc. Full time

    About us at Gap Inc.We are a leading American brand dedicated to optimizing and inclusive experiences for our customers and employees. With over 50 years of history, we've created an optimistic and inclusive atmosphere where people feel welcome.This role plays a critical part in our success by supporting the store leadership team with everyday tasks and...


  • Redmond, Washington, United States SH Solutions Full time

    Job OverviewWe are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at SH Solutions.This is a unique opportunity for someone with excellent communication skills to grow their career in sales and customer service.The successful candidate will be responsible for delivering exceptional customer experiences, building strong...


  • Redmond, Washington, United States DSW Full time

    We're looking for a highly skilled Customer Service Representative to join our team at DSW in Bear Creek Village, Redmond. As a critical member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through friendly and knowledgeable assistance.The estimated annual salary for this role is $55,000 - $70,000,...


  • Redmond, Washington, United States Tech Mahindra Full time

    About the RoleAs a Customer Support Representative at Tech Mahindra, you will play a critical role in providing exceptional support to customers worldwide. Located in Redmond, WA, this position offers a unique opportunity to grow with our team and make a direct impact on the lives of students, educators, and community members.


  • Redmond, Washington, United States DSW Full time

    As a Customer Service Representative at DSW, you'll have the opportunity to work in a fast-paced retail environment and deliver exceptional customer experiences. Our ideal candidate is a motivated and customer-focused individual who is passionate about helping others and driving sales growth.Key Responsibilities:Assist customers with purchases, returns, and...


  • Redmond, Washington, United States Car Wash Enterprises Full time

    Job Title: Customer Service Representative - RedmondLocation: 8296 Avondale Way, RedmondEstimated Salary: $21 per hourCompany OverviewBrown Bear Car Wash is a leading car wash enterprise with a high-paced work environment. If you enjoy working outdoors, this role is perfect for you.Job ResponsibilitiesWe seek customer service representatives to join our team...


  • Redmond, Washington, United States Tech Mahindra Full time

    Salary and BenefitsThe estimated annual salary for this role is $80,000 - $90,000* including any bonuses or variable pay. Additionally, Tech Mahindra offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave).


  • Redmond, Washington, United States Bilingual Therapies Full time

    Job OverviewBilingual Therapies is proud to partner with a reputable school district in Washington, seeking an experienced Occupational Therapist to support students.CompensationThe salary range for this opportunity is $52-$58 per hour.Job ResponsibilitiesWe are looking for a skilled Occupational Therapist to provide occupational therapy services to students...


  • Redmond, Washington, United States Seattle Sun Tan Full time

    About Our TeamAt Seattle Sun Tan, we're dedicated to creating a vibrant work environment where our team members can thrive. We prioritize work-life balance and celebrate family values, seeing our employees as whole individuals, not just workers.We're committed to equipping our team members with invaluable skills that transcend the workplace, including...


  • Redmond, Washington, United States DISH Full time

    Job Summary:We are seeking a highly skilled Field Technician to join our team at DISH. As a Field Technician, you will be responsible for delivering exceptional customer experiences by installing and configuring our products in customers' homes.About DISH:DISH is a leading provider of satellite television services, live-streaming, and on-demand programming....


  • Redmond, Washington, United States Seattle Sun Tan Full time

    Our TeamWe're a vibrant team that values your contributions and offers a unique opportunity to learn and grow. Our associates play a vital role in creating unforgettable experiences for our clients, engaging with them, educating them about our exceptional services and premium skincare products, and helping them look and feel their absolute best.Job...


  • Redmond, Washington, United States Chris Jones - State Farm Agent Full time

    About the RoleWe are looking for a Customer Experience Manager to help us deliver exceptional service to our clients. As a Customer Experience Manager, you will be responsible for building strong relationships with customers, identifying their needs, and providing solutions that meet those needs. You will work closely with our agent to develop and implement...


  • Redmond, Washington, United States Tech Mahindra Full time

    Work with UsAt Tech Mahindra, we believe that empowering our customers is key to driving growth and success. As a Support Engineer, you'll play a crucial role in delivering exceptional customer experiences. With our comprehensive training programs and opportunities for growth, you'll develop into a skilled professional capable of tackling complex...


  • Redmond, Washington, United States Matt Flinn - State Farm Agent Full time

    Job SummaryWe are looking for a customer-focused professional to support our team as a receptionist/customer service representative. In this role, you will provide excellent customer service, handle incoming inquiries, and maintain accurate customer records. You will also engage in sales conversations with prospective and existing clients, identifying...


  • Redmond, Washington, United States Chris Jones - State Farm Agent Full time

    Job OverviewThis role involves working with the public to establish customer relationships and follow up as needed. You will collaborate with the agent to set and meet marketing goals, as well as identify and support local community events.Compensation PackageWe offer a salary plus commission/bonus structure, along with 401K benefits and health insurance....