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Service Operations Manager

2 months ago

Milford, Delaware, United States Hertrichs Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Service Director to join our team at Hertrich Family of Automobile Dealerships. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and that our service operations run smoothly and efficiently.

Key Responsibilities
  • Ensure that customers receive prompt, courteous, and effective service
  • Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
  • Ensure the correct handling of all aspects of the service transaction by thoroughly training and monitoring employees
  • Serve as a liaison between service advisors, technicians, and customers
  • Manage and hire service department employees - technicians and service advisors
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Meet and exceed customer satisfaction benchmark
Requirements
  • At least 3 years of proven success as a Service Manager
  • Previous dealership or service repair shop experience
  • Driven candidates with vested interest and strong desire to relocate to the DE or MD Eastern Shore
  • Intermediate computer proficiency is required; Dealer Track experience a plus
  • Top-level management skills with an impeccable work ethic and positive attitude
  • Motivated to be the best of the best; willing to put in the hours to achieve results through our processes
  • Must understand the value of high CSI scores
  • Strong communication and collaboration skills, always professional, a team player, passionate, driven
  • Valid driver's license with an acceptable driving record
  • Must be willing to submit to a drug screen and background check
  • All applicants must be authorized to work in the U.S.
What We Offer
  • Award-winning company with a strong sense of community
  • Hands-on support from seasoned upper management staff
  • Continued training and support for you and your team
  • Opportunities for professional success and growth
  • Automotive industry-leading compensation, competitive wages, optional bonus plans
  • Training
  • Health, dental, vision, life, short and long-term disability, and other insurance options
  • 401k with company match
  • Paid time off
  • Discounts on vehicle purchases and parts