Customer Service Account Liaison
3 weeks ago
About the Role:
Zoll Medical is seeking a highly skilled Account Coordinator to support our customer support team in Pittsburgh, PA.
Key Responsibilities:
- Provide internal support for Field Sales with delivery of the LifeVest product throughout the country.
- Meet service metrics including productivity, exceptions, timelines, quality, and field inventory levels, call quality, and phone availability.
- Coordinate patient appointments with PSR contractors including fittings, follow-up visits, and in-services.
- Manage field inventory levels, dispersing equipment as needed, determining shipping methods based on cost versus need.
- Negotiate fees for services with PSR contractors ensuring the company is paying appropriate expenses.
- Act as a liaison between internal and external customers.
- Provide quality and timely customer support for product installations and post-installation inquiries.
- Assist in obtaining necessary documentation and patient records.
- Solicit and act on Field Sales feedback.
- Support company and department change initiatives.
Requirements:
- Associate's Degree or equivalent required.
- Related experience and/or training preferred.
About Zoll Medical:
We offer a competitive salary range of $20-$22 per hour, depending on experience. As an Account Coordinator, you will play a critical role in supporting our sales team and delivering exceptional customer experiences.
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