Pharmacy Technician
3 weeks ago
In accordance with state and federal regulations, the Pharmacy Technician assists the pharmacist in the practice of pharmacy, under direct supervision. The technician is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. They also assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
Customer Experience:
The Pharmacy Technician engages customers and patients by greeting them and offering assistance with products and services. They resolve customer issues and answer questions to ensure a positive customer experience. The technician models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Operations:
The Pharmacy Technician performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager. They review and comply with the Walgreen Co. Pharmacy Code of Conduct and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. The technician assists pharmacists in scheduling and maintaining work flow and reports prescription errors to the pharmacist on duty.
Responsibilities:
The Pharmacy Technician is responsible for registering all related sales on assigned cash register, collecting and handling cash as required. They take customers to the OTC aisle when possible to assist in locating products. The technician handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. They process manual claims for third party program prescription services in a timely and efficient manner and perform other clerical duties as assigned by the Pharmacy Manager.
Requirements:
The Pharmacy Technician must be fluent in reading, writing, and speaking English. They must be willing to work flexible schedule, including evening and weekend hours. The technician prefers six months of experience in a retail environment and prior work experience with Walgreens. They also prefer good math skills to fill prescriptions accurately and good computer skills. PTCB or ExCPT certification is preferred.
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