Division Technical Service Manager
6 days ago
This position is accountable for the development of strategic initiatives, programs, and personnel for Technical Service in support of overall business objectives. This includes the development and maintenance of training programs and presentation materials, as well as the implementation of a strategic direction in concert with the company's overall business strategy.
Key Responsibilities- Coordinate the technical activities of Field Engineers, Fire Protection Specialists, and Project Managers in accordance with business strategies and objectives.
- Develop and implement specific market and/or product-oriented programs and strategies to enhance sales, meet strategic objectives, and provide more value to customers.
- Establish an effective program to maintain close contact with major, targeted customers for the purpose of developing specifier and buyer loyalty to Hilti products and services.
- Hire, develop, and evaluate Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization.
- Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists, and Project Managers are provided with timely, accurate, and useful technical information and training in support of their assignments and market needs.
- Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software, or other programs.
- Assist in the annual development of Technical Service objectives, including Key Success Objectives (KSO) and bonus plans.
- Provide support for specific projects or programs as directed by the MO Director, Technical Service.
- Understand Codes, Regulations, and Technical Criteria pertinent to local markets, and be able to communicate related issues and opportunities with Sales Management.
In addition to a competitive base salary and bonus potential, we offer a robust benefits package, including a generous paid time off policy, paid family leave, educational reimbursement, student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why Hilti North America?We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.
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