Electronics Technical Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Technical Product Manager to join our team at Ideal Industries, Inc. in Sycamore, IL. As a key member of our North American operations, you will be responsible for driving the technical strategy for the region, including the support of new product launches, facilitation and vetting of product feature requests, account and field level training, technical support, and assisting with the establishment of local USA operations.
Key Responsibilities
- Collaborate with cross-functional teams to create customized solutions that meet customer needs
- Product and feature application testing and validation will be a key component of this critical role
- Reinforce a collaborative technical partnership between Enatel and key customer in market, founded on trust and technical value add
- Manage Customer Value Analysis /Value Engineering opportunities and feedback to Enatel product management
- Manage the assessment, repair & reporting on any product returns (chargers and modules)
- Facilitate escalation, collaboration, and communication with Enatel product management on feature requests and issues
- Assist with in-region compliance requirements
- Understand user interface requirements
- Product lifecycle data and analysis
- Define and execute customer technical and product training program in North America
- Keep trusted relationship with key partners in market e.g., Crown
- Provide Motive Power Field Support to Crown service technicians
- Extend Enatel product quality management into the field
- Key player in supply chain projects and decisions with US based inventory and production
Requirements
- Degree qualified engineer in either electronic, electrical or equivalent experience
- Minimum 5 years' experience in electronics technical support roles
About Us
Ideal Industries, Inc. is a world leading designer and manufacturer of power management, power conversion and energy storage technology. Our goal is to enable our customers to make the most effective use of their energy through smart, innovative, and reliable power solutions.
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