Sales Engineer

Overview

Enatel is a world leading designer and manufacturer of power management, power conversion and energy storage technology. Our goal is to enable our customers to make the most effective use of their energy through smart, innovative, and reliable power solutions. We are based in Christchurch, New Zealand and have over 30 years of experience and pride ourselves on our diverse company culture, our staff with over 20 different cultural backgrounds, and our collective passion for excellence. Intelligent software combined with efficient hardware and decades of power electronics design experience has resulted in trusted, innovative, and effective solutions that address the needs of the industries we partner with. More than 95% of everything we design and manufacture on site is exported internationally, to over 75 countries globally. Enatel is an IDEAL Industries, Inc. company.

The Technical Product Manager North America will be responsible for the technical strategy for the region, including the support of new product launches, facilitation and vetting of product feature requests, account and field level training, technical support and assisting with the establishment of local USA operations.

This is a newly created role based out of Sycamore, IL which will be critical to the growth of Enatel Motive Power sales and support operations with key customer Crown Equipment Corporation in the North American market.

Responsibilities

Primary Responsibilities:

Collaborate with cross-functional teams including sales, marketing, product management and engineering to create customized solutions that meet customer’s needs Product and feature application testing and validation will be a key component of this critical role Reinforce a collaborative technical partnership between Enatel and key customer in market, founded on trust and technical value add Manage Customer Value Analysis /Value Engineering opportunities and feedback to Enatel product management Manage the assessment, repair & reporting on any product returns (chargers and modules) Facilitate escalation, collaboration, and communication with Enatel product management on feature requests and issues Assist with in-region compliance requirements Understand user interface requirements Product lifecycle data and analysis Define and execute customer technical and product training program in North America Keep trusted relationship with key partners in market e.g., Crown. Provide Motive Power Field Support to Crown service technicians. Extend Enatel product quality management into the field Key player in supply chain projects and decisions with US based inventory and production

Qualifications

Qualifications:

Degree qualified engineer in either electronic, electrical or equivalent experience. Minimum 5 years’ experience in electronics technical support roles

Skills and Abilities:

Multi discipline engineering breadth and capabilityElectromechanical capabilityWorking knowledge of communications technologies, wi-fi, Bluetooth, ethernetComprehension of device circuity and functionalitySystems thinking and logic Fault diagnostics and reasoning Technical report writing Strong interpersonal communications skills Presentation capabilities (to individuals and small groups) Self-motivated and directed with excellent priority setting competency. Ability to interact effectively with a variety of personnel at all organisational levels. Responsive and customer focused. Team oriented actively contributing to the company’s success. Ambitious, inquisitive, and persistent. Excellent self-organisation skills.

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