Customer Service Administrative Associate

2 weeks ago


Beaufort South Carolina, United States Enterprise Holdings Full time

Position Overview:


Enterprise Holdings encompasses the renowned brands of Enterprise Rent-A-Car, National Car Rental, and Alamo, consistently recognized as one of the premier workplaces in the industry.

As the largest and fastest expanding privately owned automotive rental and leasing entity in North America, we are currently seeking dedicated individuals to join our team. Our mission is to become the most esteemed and reliable mobility provider globally.

The Enterprise brand has an exciting opening for a Customer Service Administrative Associate.

The Administrative Associate will deliver exceptional customer service by supporting both internal and external clients primarily through phone interactions, alongside providing essential administrative assistance.

This role offers competitive compensation and is part of a dynamic team.

Benefits:
Paid time off

Employee discounts on rental vehicles

Retirement savings plan with 401k matching contributions

Comprehensive health insurance

Life insurance

Dental and vision coverage

Opportunities for training and professional development

Work Schedule:
Monday to Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM

Key Responsibilities:
We are currently seeking candidates for immediate openings.

Responsibilities include:
- Handling incoming calls for reservations, rate inquiries, and general information, while providing effective solutions for customers, partner branches, insurance providers, dealerships, repair facilities, and other vendors.

- Making outgoing calls for follow-ups, accounts receivable, and various assigned tasks.

- Delivering a high standard of customer service by understanding and addressing rental needs primarily over the phone.

- Welcoming customers in a friendly and efficient manner.

- Offering directions and general assistance as needed.

- Assisting in evaluating the condition of vehicles upon return.

- Processing returns, check-ins, and transactions at exit kiosks.

- Occasionally assisting with customer pick-ups in a safe and courteous manner.

- Reporting any known customer or vehicle issues to management.

- Maintaining cleanliness of vehicle interiors and exteriors as necessary.

- Performing various administrative and basic accounting tasks, including research and billing support, accounts receivable management, and report generation.

- Undertaking miscellaneous job-related duties as assigned.

We are an Equal Opportunity Employer, committed to fostering a diverse workplace.

Qualifications:
- Must be at least 18 years of age.

- High School Diploma or G.E.D. is required.

- A minimum of 1 year of prior experience in customer service, retail, or administrative support is essential.

- Must be authorized to work in the United States without requiring sponsorship now or in the future.

- A valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years is required.

- No drug or alcohol-related convictions on driving record in the past 5 years.

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