Healthcare Services Coordination Manager
4 weeks ago
Private Health Management (PHM) is a clinically sophisticated healthcare navigation firm that specializes in assisting clients in obtaining the best care and outcomes when facing serious and complex medical conditions. Our mission is to provide individuals and businesses with access to the latest science-backed insights, diagnostics, specialists, and treatments, while offering independent guidance to make informed health decisions with confidence.
About the RoleWe are seeking a highly skilled and experienced Manager, Healthcare Services Coordination to join our team. As a key member of our client services department, you will be responsible for leading a team of coordinators, developing their skills, and ensuring top-tier client service and operational efficiency. Your experience in care coordination will be essential in working closely with clinicians and researchers to optimize client outcomes and streamline processes.
Key Responsibilities- Team Management: Lead and support a team of coordinators, providing guidance, mentorship, and performance feedback to ensure high standards of client service and operational efficiency.
- Client Engagement: Directly manage client interactions, ensuring personalized and timely assistance while addressing complex healthcare needs.
- Collaboration: Work closely with clinicians and researchers, coordinating efforts to deliver optimal care solutions and facilitating seamless client engagements.
- Operational Oversight: Ensure smooth execution of client services, including scheduling, billing support, and coordination with physician offices and concierge services.
- Quality Assurance: Monitor and refine processes to enhance service delivery and operational effectiveness, ensuring comprehensive follow-up and completion of action items.
- Strategic Input: Partner with senior management to contribute to strategic planning and continuous improvement initiatives within the client services department.
- Management Experience: 1+ years of experience leading a team, demonstrating leadership, and team development skills.
- Healthcare Expertise: 2+ years of care coordination experience.
- Exceptional Communication: Strong written and verbal communication skills with the ability to maintain a professional demeanor and handle confidential information with discretion.
- Operational Excellence: Proven ability to manage multiple tasks in a fast-paced environment while maintaining high standards of service.
- Client-Centric Approach: A positive, energetic attitude with a focus on innovative solutions and a commitment to enhancing client experiences.
- Technological Proficiency: Highly adept with technology and able to leverage it effectively in managing operations and client interactions.
- Educational Background: College degree preferred (BA or BS).
We offer a competitive total compensation package, including a target base salary of $75,000-$85,000, health/dental/vision benefits, 401k with match, PTO, and other benefits. This is a remote role requiring you to live in one of the states where we currently have business operations: AZ, CA, CO, FL, GA, IL, IN, MI, MO, MA, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA.
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