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Customer Service Representative

2 months ago

Youngstown, Ohio, United States CSL Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at CSL. As a key member of our staff, you will be responsible for providing exceptional customer service to our donors and ensuring a smooth and efficient pheresis process.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
  • Alert the Group Leader or Supervisor of donor flow issues and ensure the accurate recording of donor data in the electronic donor information management system.
  • Maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available as needed.
  • Promote safety in all actions and maintain confidentiality of all personnel, donor, and center information.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions

The ideal candidate will be able to work in a fast-paced environment with frequent interruptions and be frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens. The ability to work overtime and extended hours to support center operational needs is also required.

CSL is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program.