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Host - Guest Experience Specialist

2 months ago

Princeton, New Jersey, United States Salt Creek Grille Restaurants Full time

Job Summary:

Salt Creek Grille Restaurants is seeking a highly skilled and enthusiastic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:

  • Accommodate guests with special needs or requests, ensuring a seamless and enjoyable experience.
  • Demonstrate genuine hospitality and create a warm welcome for every guest upon arrival.
  • Engage in friendly conversation with guests, seating them in a timely and efficient manner.
  • Introduce guests to their Server, ensuring a smooth transition and excellent service.
  • Maintain a clean and organized work area, adhering to high standards of cleanliness and organization.
  • Manage the restaurant waiting list during peak periods, accurately setting guest expectations and providing excellent communication.
  • Open doors for guests arriving and departing, demonstrating a commitment to exceptional service.
  • Sincerely thank guests as they leave, inviting them to return and build a loyal customer base.

Requirements:

  • Must possess an upbeat, outgoing, and positive attitude, with excellent guest relations skills.
  • Ability to work effectively in a fast-paced environment, remaining calm and composed under pressure.
  • Excellent verbal communication and interpersonal skills, with the ability to work positively within a team.
  • Ability to be on your feet and alert for extended periods, with a high level of energy and enthusiasm.
  • Proficient in a reservation system, such as OpenTable, with the ability to learn and adapt to new systems.