Customer Service Representative

2 days ago


Reno, Nevada, United States USA Fleet Solutions Full time
Job Title: Customer Service Representative

USA Fleet Solutions is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Reno, NV. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, building strong relationships, and ensuring high satisfaction levels.

Key Responsibilities:

  • Handle customer inquiries and complaints via phone, email, and live meetings on Google Meet/Microsoft Teams.
  • Provide comprehensive information about our products and services, including the GPS telematics system (Geotab).
  • Troubleshoot and resolve technical issues.
  • Analyze data using Excel reports and Pivot Tables to assist customers.
  • Document and update customer records based on interactions, ensuring accuracy and completeness.
  • Develop and maintain strong customer relationships to enhance satisfaction and loyalty.
  • Conduct quarterly customer calls to engage and address ongoing concerns.
  • Continuously learn and stay updated on evolving products and services to provide relevant support.

Qualifications:

  • Knowledge of the telematics industry is preferred.
  • Proficiency in Microsoft Office, specifically Excel.
  • 2-4 years of experience in customer service, sales, or related fields.
  • Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
  • Strong communication and interpersonal skills.
  • High school diploma or equivalent; some college education preferred.
  • Ability to build rapport with clients and maintain a positive, professional demeanor.
  • Excellent written and verbal communication skills.
  • Ability to prioritize, multitask, and manage multiple responsibilities in a fast-paced environment.
  • Proactive in learning and implementing new processes and technologies.

Benefits:

  • Dental insurance.
  • Health insurance.
  • On-the-job training.

This role provides an excellent opportunity for growth and advancement within a rapidly expanding company. If you are driven by technology and dedicated to delivering exceptional customer service, we encourage you to apply and become a valued member of our team.



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