Professional Family Care Consultant

1 week ago

Totowa, New Jersey, United States Park Lawn Corporation Full time
Position Overview Role Summary

Why Join Park Lawn Corporation?

Commitment to Service

  • Our team members demonstrate a strong work ethic and uphold our core values, ensuring respect for families, the profession, and each individual.
  • Collaborate with industry-leading professionals in the funeral and cemetery sector.

Employee Benefits

  • Financial assistance programs that support employee education and professional development in relevant fields.
  • Comprehensive Health and Welfare Plans, along with savings account options tailored to meet personal needs and enhance well-being.
  • Attractive 401k and Roth Retirement Plan options available for both full-time and part-time employees, including a Company Match.
  • Generous Vacation, Personal Days, and Sick Days based on your role, emphasizing the importance of physical and emotional well-being.
  • Employee Discounts on services, merchandise, and property to assist our team members during challenging times.

Our Culture

  • We prioritize honesty, courage, integrity, ethical conduct, and personal growth.
  • Our roots in the community allow us to provide a personal touch to every family we serve.
  • We recognize the significance of funeral and cemetery services, leveraging decades of experience to create the best possible experience for families.

Key Responsibilities

  • Establish and maintain professional relationships with client families, ensuring all needs are met during times of need or pre-need arrangements.
  • Conduct tours and guide families to cemetery lot locations.
  • Foster relationships, deliver exceptional service, and generate potential referrals by attending services and visitations; schedule and conduct follow-up appointments to ensure client satisfaction.
  • Ensure compliance with state and industry regulations and company policies by accurately completing required documentation and conducting audits.
  • Adhere to pricing structures and submit all contracts and payments to the Business Office in a timely manner.
  • Report progress to the Sales Manager and submit all required reports promptly.
  • Actively seek new prospects and community contacts through presentations that highlight services and the benefits of pre-need arrangements.
  • Maintain positive communication and collaboration with all funeral homes, departments, and team members to ensure service excellence.
  • Meet or exceed company standards in revenue generation to maintain employment and benefits eligibility.
  • Protect the confidentiality of company and client information.
  • Participate in all required training initiatives.
  • Identify and respond to hazards at the location and on grounds.
  • Perform additional duties as assigned.

Required Qualifications

  • A four-year degree or equivalent combination of education, training, and experience is preferred.
  • A proven track record in outside sales is strongly preferred.
  • A valid state-issued driver's license in good standing is required.

Additional Skills

  • Ability to read, write, and speak English fluently; bilingual skills are a plus.
  • Professional demeanor and courteous conduct in accordance with employer expectations.
  • Proficiency in Microsoft Office Suite is preferred.
  • Strong organizational skills and the ability to manage multiple projects effectively.

Work Environment

The physical demands of this position are representative of those that must be met to successfully perform essential functions, including indoor office work and outdoor duties that may involve exposure to various weather conditions.

Travel Requirements

  • This position may involve local travel during business hours.

Note

This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties and responsibilities may change at any time with or without notice.

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