Compassionate Family Service Advisor

1 week ago


Totowa, New Jersey, United States Park Lawn Corporation Full time
Job Overview Position Summary

Why Join Park Lawn Corporation?

Commitment to Service

  • Our team members exemplify a strong work ethic and dedication to our core values, prioritizing respect for families, the profession, and each individual.
  • Collaborate with industry-leading professionals in the funeral and cemetery sector.

Employee Benefits

  • Financial assistance programs promoting education and development in industry-related topics.
  • Comprehensive Health and Welfare Plans, along with savings account options, tailored to support your personal needs and enhance well-being.
  • Attractive 401k and Roth Retirement Plan options available for both Full-Time and Part-Time employees, including a Company Match.
  • Generous Vacation, Personal Days, and Sick Days based on your role, emphasizing the importance of physical and emotional well-being.
  • Employee Discounts on services, merchandise, and property to assist our team members during their time of need.

Company Culture

  • We uphold values of honesty, courage, integrity, ethical conduct, and personal growth.
  • Our roots in the community allow us to provide a personal touch to every family we serve.
  • We recognize the significance of funeral and cemetery services, leveraging decades of experience to deliver the best possible experience for families.

Key Responsibilities

  • Establish and maintain professional relationships with client families to ensure their needs are met during times of need or on a pre-need basis.
  • Conduct tours and guide families to cemetery lot locations.
  • Foster relationships, ensure exceptional service, and develop potential referrals by attending services and visitations; schedule and conduct follow-up appointments to ensure client satisfaction.
  • Ensure compliance with state and industry regulations and company policies by accurately completing required documentation and conducting audits.
  • Adhere to pricing structures and submit all contracts and required documents to the Business Office in a timely manner.
  • Report progress to the Sales Manager and submit all required reports promptly.
  • Actively seek new prospects and community contacts through presentations that highlight services and the benefits of pre-need arrangements.
  • Maintain positive communication and collaboration with all departments and team members to exceed family expectations.
  • Meet or exceed company standards in revenue generation to maintain employment and benefits eligibility.
  • Protect confidentiality of company and client information.
  • Participate in all required training initiatives.
  • Identify and respond to hazards at the location.
  • Perform other duties as assigned.

Required Qualifications

  • A four-year degree or equivalent combination of education, training, and experience is preferred.
  • A proven track record in outside sales is strongly preferred.
  • May require an insurance license as mandated by state law.
  • Valid state-issued driver's license in good standing.

Additional Skills

  • Fluency in English; bilingual is a plus.
  • Professional demeanor and willingness to engage in community involvement.
  • Proficiency in Microsoft Office Suite is preferred.
  • Ability to manage multiple projects and prioritize tasks effectively.

Work Environment

The physical demands of this position include working in an indoor office setting, with some outdoor duties that may involve exposure to various weather conditions. Employees may be required to lift up to 25 pounds and perform tasks such as climbing, standing, and bending.

Travel Requirements

This position may involve local travel during business hours.

Note

This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties and responsibilities may change at any time with or without notice.



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