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Account Manager

2 months ago

Denver, Colorado, United States DISH Full time
About the Role

As a key member of our Retail Wireless team, you will play a critical role in driving performance across a territory of Boost Mobile stores. Your primary responsibility will be to work closely with retail store owners to ensure compliance and provide coaching and sales training to front-line sales teams.

Key Responsibilities
  • Coaching and Training: Provide regular coaching and training to sales representatives through role plays and side-by-side selling to enhance their sales skills and knowledge.
  • Performance Enhancement: Drive and inspect marketing campaigns at retail stores to ensure they are meeting performance goals and provide feedback to store owners on areas for improvement.
  • Customer Escalations: Handle customer escalations as the first point of contact, providing timely and effective resolutions to ensure customer satisfaction.
  • Brand Standards: Maintain Boost brand standards and accountability in all stores, ensuring that all sales teams are knowledgeable about the brand and its products.
  • New Retail Opportunities: Identify new retail points of distribution and communicate with store owners to drive sales performance and expand the brand's reach.
Requirements
  • Adaptability: Must be able to adapt well to change and enjoy working in a fast-paced sales environment.
  • Communication Skills: Excellent written and verbal communication skills are required to effectively communicate with sales teams, store owners, and customers.
  • Time Management: Ability to prioritize tasks and manage time effectively to meet performance goals and deadlines.
  • Driver's License: Must have a valid driver's license, three years of active driving history, and successfully completed driver's safety training.