Customer Service Representative

4 weeks ago


El Paso, Texas, United States Intelogix Corporation Full time

Overview:

At InteLogix, we are seeking a highly skilled Bilingual (English/Spanish) Customer Service Representative to join our team onsite. As the primary point of contact for our customers, you will provide exceptional service, resolve issues, and ensure a positive experience.

Key Responsibilities:

  • Provide top-notch customer service via phone, addressing inquiries, resolving complaints, and guiding customers through solutions.
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.

Requirements:

  • Must be 18 years of age or older.
  • High School Diploma or equivalent.
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.

What We Offer:

  • Paid Training.
  • Medical, Dental, and Vision Insurance.
  • Paid Time Off.
  • Employee Discounts.
  • Full-time, non-seasonal.
  • Career Advancement.
  • Early access to earned wages via PayActiv.


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