Security Officer

1 week ago


Albany, New York, United States ASM Global Full time
Job Title: Security Guard

Job Summary: We are seeking a highly skilled and experienced Security Guard to join our team at ASM Global. As a Security Guard, you will be responsible for ensuring the safety and security of our patrons, employees, and facility assets.

Key Responsibilities:
  • Provide exceptional customer service and maintain a professional demeanor at all times.
  • Exercise restraint and patience when dealing with difficult patrons.
  • Search patrons and their belongings using metal detectors and conducting bag checks.
  • Assist with scanning patron tickets and ensuring all patrons have a valid ticket or credential.
  • Crowd management and assist with movement through the facility to ensure a safe and orderly experience for all patrons.
  • Be alert and proactive in handling any disturbances or problems that arise.
  • Post or patrol areas inside and outside the facility, including the parking garage and walkway.
  • Direct patrons to their seats, restrooms, and other locations as needed.
  • Ensure patrons are in the correct location with corresponding tickets.
  • Listen and respond to patron questions, comments, and suggestions, and seek assistance when needed.
  • Communicate any issues to the Security Supervisor, including patron accidents, disruptions, or other concerns.
  • Be alert and oversee assigned areas for spills or situations requiring staff attention.
  • Follow emergency protocols and maintain the rules and regulations of the building.
Qualifications:
  • Must be a NYS Licensed Security Guard.
  • Must be at least 18 years old.
  • High School Diploma or GED required.
  • A minimum of six (6) months prior security experience.
Knowledge, Skills & Abilities:
  • Excellent customer service skills.
  • Must be personable and proactive in providing assistance to all patrons and staff.
  • Follow oral and written instructions and communicate effectively with others.
  • Must have a professional presentation, appearance, and work ethic.
  • Must be fluent in English.
  • Able to see and read small-sized text on tickets (paper and electronic).
  • Must be able to work irregular hours, including nights, weekends, and holidays, as well as during normal business hours.
  • May be subjected to adverse conditions.
Physical Demands:
  • Move around the facility, climbing stairs, walking, and standing for an entire shift.
  • May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areas.

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