Technical Support Specialist

5 days ago

Tampa, Florida, United States MasterCard Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Mastercard. As a Technical Support Engineer, you will play a critical role in ensuring customer satisfaction by providing prompt and comprehensive resolution of technical issues.

About the Role:

The successful candidate will have a deep understanding of the Dynamic Yield software offerings and be able to articulate technical solutions efficiently to a number of stakeholders. You will be responsible for taking ownership and resolving complex technical issues with high customer satisfaction, conducting screen share sessions with our top enterprise brands, and participating in the support organization's internal initiatives.

Key Responsibilities:
  • Take ownership and resolve complex technical issues with high customer satisfaction
  • Conduct screen share sessions with our top enterprise brands
  • Be able to multitask and prioritize incoming tickets both via our chat and support portal
  • Participate, and eventually lead, in the support organization's internal initiatives
  • Rapidly learn about SaaS / web development
Requirements:
  • 2 years of experience in a similar role in a SaaS or web company
  • Application support hands-on experience
  • Excellent verbal and written communication skills in English
  • Experience working with HTML / CSS / JavaScript
  • Hands-on experience with troubleshooting and problem solving
What We Offer:

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We offer a competitive base salary, annual bonus or commissions, and a comprehensive benefits package, including insurance, flexible spending account, health savings account, paid leaves, 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits, and many more.

  • IT Support Specialist

    4 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    C4 Technical Services is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities:*** Respond to and diagnose technical issues via phone, instant messaging, and ticket support* Analyze,...

  • Technical Support Specialist

    6 days ago

    Tampa, Florida, United States TEKsystems Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved in a timely and professional manner.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Innova Solutions Full time

    End User Support SpecialistInnova Solutions is currently seeking a skilled End User Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented individual to provide top-notch technical support to our clients. As an End User Support Specialist, you will be responsible for troubleshooting and resolving technical...

  • IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Service Desk Representative to join our team at C4 Technical Services. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAssist customers via phone, instant messaging, and ticket...

  • Technical Support Specialist

    15 hours ago

    Tampa, Florida, United States Colliers Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing comprehensive IT support to our staff, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications.Key...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Colliers International Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Colliers International. As a key member of our IT department, you will be responsible for providing comprehensive technical support to our staff, ensuring seamless technology operations and deployments.Key ResponsibilitiesProvide expert IT support, including...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Colliers International Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Colliers International. As a key member of our IT department, you will be responsible for providing comprehensive IT support to our staff, ensuring seamless technology operations and deployments.Key ResponsibilitiesProvide expert IT support, including...

  • Lead Technical Support Specialist

    2 weeks ago

    Tampa, Florida, United States Underground Administration Full time

    Job DescriptionUnderground Administration is seeking a highly skilled Lead Technical Support Specialist to join their Development team. This role focuses on maintaining and providing technical support for applications in daily operations.Key Responsibilities:Resolve critical application alerts and production defectsCollaborate with internal teams on...

  • Technical Support Specialist

    2 weeks ago

    Tampa, Florida, United States Bemana Power Recruitment Full time

    Job Title: Technical Support TechnicianWe are seeking a skilled Technical Support Technician to join our team at Bemana Power Recruitment. As a Technical Support Technician, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    2 weeks ago

    Tampa, Florida, United States Bemana Power Recruitment Full time

    Job Title: Technical Support TechnicianWe are seeking a skilled Technical Support Technician to join our team at Bemana Power Recruitment. As a Technical Support Technician, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    11 hours ago

    Tampa, Florida, United States Lyons Consulting Group Full time

    Job Title: Technical Support AnalystJob Summary:We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing...

  • IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States IT Support Guys Full time

    Job Title: IT TechnicianWe are seeking a highly skilled and customer-focused IT Technician to join our team at IT Support Guys. As an IT Technician, you will be responsible for providing technical support and troubleshooting services to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Bemana, LLC Full time

    Job SummaryWe are seeking a highly skilled Technical Support Technician to join our team at Bemana, LLC. As a Technical Support Technician, you will be responsible for providing exceptional technical support to our customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Lunex Power Inc. Full time

    Job OverviewLunex Power Inc. is a leading innovator in the renewable energy sector, specializing in cutting-edge solar and energy storage solutions. We are seeking a dedicated Technical Support Engineer to join our dynamic team.Key ResponsibilitiesTechnical Troubleshooting: Diagnose and resolve hardware and software issues related to Lunex Power's products,...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Lyons Consulting Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team at Lyons Consulting Group. As a Technical Support Analyst, you will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems,...

  • Technical Support Specialist

    3 days ago

    Tampa, Florida, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled and motivated Support Technician to join our team at Dave & Busters. As a Support Technician, you will be responsible for the repair and maintenance of our building, including games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Rapid7 Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team in Tampa, Florida. As a Technical Support Engineer, you will be responsible for providing exceptional support experiences to our customers, troubleshooting complex technical issues, and collaborating with our Engineering and Product teams to drive resolution.Key...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Bemana Power Recruitment Full time

    Job Title: Technical Support TechnicianWe are seeking a skilled Technical Support Technician to join our team at Bemana Power Recruitment. This is a fantastic opportunity to work with a manufacturer of domestic water booster systems and pumping packages, providing technical support to customers over the phone.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Bemana Power Recruitment Full time

    Job SummaryWe are seeking a highly skilled Technical Support Technician to join our team at Bemana Power Recruitment. As a Technical Support Technician, you will be responsible for providing technical assistance to customers over the phone, navigating mechanical rooms safely, and managing warranty claims and customer returns.Key Responsibilities:Provide...