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Restaurant and Bar Operations Manager

2 months ago

Charlotte, North Carolina, United States Drury Hotels Full time
About the Role

As a Restaurant and Bar Manager at Drury Hotels, you will have the opportunity to expand your professional horizons and gain valuable knowledge and skills across all hotel departments. This role is ideal for individuals who are passionate about delivering exceptional guest experiences and are looking to advance their careers within the hospitality industry.

Key Responsibilities
  • Lead the Guest Experience: Elevate the guest experience at the hotel lobby bar through your passionate leadership, exceptional service delivery, and impactful team development coaching.
  • Role Model Best Practices: Consistently meet or exceed all quality assurance visit measurables and demonstrate best practices with the team.
  • Deliver Key Business Measures: Deliver key business measures of service, cost, and labor controls, ensuring the hotel's financial and operational goals are met.
  • Solve Guest Service Issues: Leverage strong critical thinking to solve guest service issues, prioritize competing demands, and adapt to unexpected challenges in the fast-paced hotel environment.
  • Continuous Improvement: Show dedication to continuous improvement and stay up-to-date with industry trends and best practices.
  • Requirements: A degree in hospitality, business, or a related field is preferred, and a minimum of one year of supervisory experience with demonstrated leadership success is required.
About Drury Hotels

Drury Hotels is a family-owned and operated company that values its team members and guests. With 5,800 members and 150 hotels in 26 states, we offer a unique work environment that is supportive, inclusive, and rewarding.

What We Offer
  • Incentives: This position is eligible for a semi-annual bonus based on hotel and company performance, as well as a quarterly bonus based on hotel service scores.
  • Career Growth: Mentorship, cross-training, development plans, management training, and more – over 200 internal promotions this year.
  • Health and Well-being: Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
  • Retirement: Company-matched 401(k).
  • Work-Life Balance: Flexible scheduling, paid time off, hotel discounts, and free room nights.