Customer Service Expert

3 weeks ago


Lake Forest, California, United States Trend Notes Full time
Fashion Industry Opportunity
Trend Notes is a leading fashion wholesaler specializing in trendy womenswear, accessories, and childrens clothing. We offer a unique opportunity for an individual with strong communication skills to join our team as a Sales Associate. In this role, you will handle inbound and outbound customer service, collaborate with other teams, and contribute to our success.

Key Responsibilities:
  • Inbound Customer Service: Provide exceptional customer service, respond to inquiries, and resolve issues.
  • Outbound Customer Service: Recommend products based on customer purchasing history, improving sales performance.
  • Review Management: Request customer reviews to enhance our brand reputation.
  • Online Sales Channel Management: Optimize item listings across multiple online sales channels.
  • Team Collaboration: Work with accounting, inventory management, and sales teams to ensure smooth operations and customer satisfaction.

Requirements:
  • Bi-lingual in English and Korean.
  • High School education or equivalent.
  • Good communication skills.

Estimated Salary Range: $19 - 23/hour.

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