Customer Service Expert

5 days ago


Lake Forest, California, United States Steven Wang - State Farm Agent Full time

Job Title: Customer Service Expert

About Us

We are Steven Wang - State Farm Agent, a leading insurance agency dedicated to providing exceptional service to our clients. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Expert.

Estimated Salary Range

$40,000 - $60,000 per year, plus commission/bonus.

Job Description

Company Overview

We market only State Farm insurance and financial service products. Our team is passionate about helping people achieve their goals and securing their futures.

Responsibilities:

  • Establish strong relationships with customers and follow up as needed.
  • Use a needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, and identify customer needs.

Benefits:

  • 401k plan.
  • Hourly pay plus commission/bonus.
  • Health benefits.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours.
  • Growth potential/Opportunity for advancement within the agency.
  • License reimbursement.

Requirements:

  • Interest in marketing products based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented.
  • Detail oriented.
  • Proactive in problem-solving.
  • Able to learn computer functions.
  • Ability to work in a team environment.
  • Bilingual Spanish or Mandarin preferred.


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