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Sales and Retention Representative
2 months ago
We are seeking a highly skilled and motivated Sales and Retention Representative to join our team at Cox Communications. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and providing exceptional customer service.
Key Responsibilities- Take calls from customers who are considering downgrading or disconnecting, and work with them to find solutions that meet their needs.
- Have transparent conversations with customers to understand their needs and preferences, and identify opportunities to add new products and services.
- Reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
- Upsell, cross-sell, and work to retain every customer with whom you interact.
- Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides.
- Use our customer database to tailor solutions and help customers understand their billing.
We offer a competitive hourly pay rate and annual incentive/commission target, as well as a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We also provide opportunities for professional growth and development, and a dynamic and supportive work environment.
Requirements- High school diploma, GED, or relevant work experience.
- Effective communication skills.
- Excellent computer skills.
- Demonstrated ability to multi-task.
- Excellent interpersonal skills to work effectively with teams.
- Excellent ability to persuade others through indirect influence.
- Ability to seek out opportunities and take initiative with little or no direction.
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
- Ability to establish customer relationships in a fast-paced environment.
- Experience in the telecommunications industry.
- 1+ years in a sales quota or retention environment.
- 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.).
