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Operations Service Consultant

2 months ago

Grand Rapids, Michigan, United States Kion Group AG Full time

Position Overview:
The Operations Service Consultant plays a crucial role in assessing both new and renewal service offerings that encompass the full spectrum of solutions provided by Kion Group AG. This includes the development of cost estimates tailored to the unique requirements of each client's Kion solution.

Key Responsibilities:
- Document and compile relevant information to support the creation of precise and effective proposals.
- Collaborate with various departments within Kion Group AG to devise safe, innovative, and competitive solutions that align with client expectations.
- Lead proposal teams when necessary, presenting findings to the sales department and potential clients.
- Facilitate the seamless transition of awarded contracts to the operations team.

What We Offer:
- Career Development Opportunities
- Competitive Compensation and Benefits
- Pay Transparency
- Global Career Opportunities

Role Expectations:
- Manage medium to large-scale projects with complex designs that integrate both hardware and software.
- Analyze client business needs and application goals, developing designs that fulfill these requirements while ensuring uptime guarantees.
- Understand client operations and Kion products to determine necessary staffing levels for project success.
- Create comprehensive costing workbooks for assigned services and opportunities.
- Collaborate with the proposal team to ensure the accuracy of proposal documents.

Qualifications:
- Bachelor’s degree in a relevant field or an advanced degree.
- 5-8 years of proven experience in a related domain; an advanced degree may substitute for some experience.
- Strong leadership skills to motivate and coordinate proposal team activities.
- Excellent written and verbal communication abilities.
- Capability to manage multiple projects with varying deadlines effectively.

Training and Development:
- Conduct training sessions on estimating standards and sales proposal protocols for the Business Development team.
- Engage in complex technical exchanges and knowledge transfer regarding processes and product applications in system design.