Service Operations Specialist

1 month ago


Los Angeles, California, United States ARC Boats Full time
About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our team at ARC Boats. As a key member of our Field Service team, you will be responsible for managing field service trips, prioritizing service work scope, and collaborating with cross-functional teams to ensure seamless service delivery.

Key Responsibilities
  • Project manage field service trips and prioritize service work scope between internal and customer vehicles
  • Organize service personnel, parts, work instructions, and tooling
  • Develop robust service standards, processes, and documentation required for safe and efficient service trips
  • Collaborate with mechanical, electrical, and production engineering teams to implement feedback for easing service trips and reducing service/recall risk
Requirements
  • 5+ years of project management, operations, or a related field
  • Strong project management and professional communication skills
  • Experience, or a passion for, boating and familiarity with the marine industry
  • A people-centric mindset to aid relationship building and service execution
  • A scrappy 'get-things-done' approach to help execute on things that the company hasn't tried before and learn on the fly
  • Willingness to get hands-on investigating issues that appear post-delivery
  • Ability to operate independently and make data-backed decisions on the go
  • Experience with powerboats on and off the water and ability to spend lots of time on them
  • Prior experience in a fast-paced manufacturing setting
  • Experience troubleshooting electromechanical systems, such as harnessing, coolant, and drivetrains
  • Clear written and verbal communication
  • Ability to articulate and defend data-backed decisions
About ARC Boats

At ARC Boats, we are passionate about electrifying the marine industry and making a positive impact on the environment. We value ownership, empathy, humility, pragmatism, and inclusion, and we are committed to creating a workplace culture that reflects these values.

What We Offer
  • Talented teammates that challenge you to be better
  • Access and often input to a wide range of business activities
  • Salary between $95,000-$160,000
  • Semi-annual bonuses tied to impact
  • A meaningful equity stake
  • An opportunity to have an outsized impact on industry-defining vehicles
  • The ability to drive positive environmental change through your work
  • Nearly free health insurance (we cover 99%) and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more


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